The car was a death trap. I have hired lots of cars and this was the worst.

Cut price is a decent rental company for a budget rental

Comfortable car Easy to drive Enormous boot

Booking process was easy

Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational. Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).

When I picked up the car I was very unhappy with the condition and cleanliness, I asked for it to be right in my pre emails. Then I rang and asked for a swap and no one got back to me.

I was a little long in the pick up, only due to the offer of an 'upgrade' which suited our needs better than the vehicle I originally booked. Fantastic, proactive advice was much appreciated and indeed, our vehicle was the best option for our large family. We will be back!

Platform fine, easy to use. Great email communication and clear.