BRISBANE AIRPORT CAR RENTAL REVIEWS

Yes

I booked a Corolla sedan but was given a hatchback instead, which I'm not satisfied with. Everything else was fine.

The staff were very nice, easy to communicate with, and friendly.

The service was great, no pressure to buy insurance, and the information was explained very clearly.

The service is acceptable.

Based on my experience this time, I chose Alamo primarily because of its high rating of 9.8. My actual experience matched the rating. Another reason is that both pickup and drop-off are located within the walkable area of the airport, which is very convenient. During pickup, although there was no one at the counter initially, a staff member arrived within about 5 minutes after a phone call to complete the process. There were no insurance upsell attempts, and they informed me that if any issues arise, I would need to claim with my domestic insurance company. There was no additional payment for upgraded services. The pickup spot is located in the parking lot just below the arrival level at Brisbane Airport, which is extremely convenient—just a few steps away. For drop-off, it was also inside Sydney Airport, but it's important to pay attention and not miss the correct turn. The car I got was quite new, with a mileage of 16,000 km. Although it was a small car, it came with auxiliary features like cruise control. The power was sufficient and perfectly adequate as long as you avoid gravel roads.

Very satisfied, quick processing.

The staff were friendly and explained everything clearly.

There was no queue ahead, and the car was ready and parked right in front of the store when I arrived. I was given a nearly new Nissan X-Trail Hybrid, which had only been driven 700 kilometers and was in perfect condition without any scratches. Except for the slightly complicated cruise control settings, the car was very easy to drive.

Good value for money; the vehicles and team are actually from Hertz.

Very good, I will choose them again next time.

Counter staff were helpful and the pickup/drop off were both very easy.

All very positive, easy to use and had a wide range of options with decent discounts.

The service attitude was excellent, and the vehicle was very new. I landed at 7 PM, and the staff was very patient, giving me a Mazda 3 with 10,000 kilometers on it. The car had high specifications, was very smooth to drive, and had unlimited mileage. Overall, it was a great experience, and the location wasn't far.

The service was quite fast.

Overall pretty good, met a very helpful young lady.

Good

Very satisfied.

Very satisfied.

This rental company is excellent, easy to locate, with great service. The return process is quick; the car is inspected and the deposit refunded immediately. Their operating hours are long, from 6:00 AM to 9:00 PM, which is approximately 3 hours longer than other nearby rental companies. The shuttle bus service is very prompt, almost no waiting required.

The car rental company provides efficient service, takes responsibility for their work, clearly informs about charges, and refunds the deposit promptly.