Great

The car was in excellent condition and very smart, making it easy to drive. However, the downside is that both pickup and dropoff are mostly self-service, which can be inconvenient. Plus, the dropoff location is quite remote.

Terrible. The actual car provided was a Toyota RAV4, which costs only around a hundred thousand yuan in the market, while the intended rental was a Volvo 60, valued at six hundred thousand yuan. The difference is huge, completely unmatched, and not in the same value tier, but the charges were the same. Service coordination was futile, leaving me speechless and with a very poor experience.

The staff has a great attitude, very friendly, and patiently answers all kinds of questions.

The white guy was very patient and incredibly friendly. We even got the car a bit earlier.

I rented a car from Hertz for one day at Bergen Airport on May 3rd. They did not provide any paper documents and promised to send the contract and receipt to my email, which I never received. Therefore, when I picked up the car at the Hertz branch in Evones Airport around 10:00 AM on May 4th, I carefully checked each charge on their tablet. The order on the rental platform indicated that I needed to pay 1411 NOK at the branch when picking up the car. When I showed the rental fee as indicated on my order to the staff, I found two insurance charges in the contract. I immediately questioned them and informed them that the rental fee I paid already included three basic insurances, so I did not need any additional insurance. The staff told me that these two insurances were mandatory by Hertz. I added an additional driver for 4 EUR/day for three days. I took a photo of the contract receipt page with my phone, as Hertz’s branch still did not provide any paper documents. The charges for this 3-day rental period from Hertz were reasonable, and by the way, the E10 in the Lofoten Islands is a national scenic road with no tolls! Everyone knows that! So making up toll charges is impossible. I remind everyone who rents from Hertz and picks up the car at the airport, if the rental fee is paid at the branch, be sure to carefully check each charge on the tablet! Because Hertz will add extra insurance and other fees!