Overall pretty good. When it’s quiet there’s just one staff member, but when it gets busy more people come to help. They’ll ask if you want to add a super cover, but if you already bought that through QEEQ you can just say no.
We had no trouble finding the Avis office in Bergen, and the staff gave us a really warm welcome. They patiently answered all our questions. The car had a bit over 50,000 km on it, exactly the Toyota RAV4 we’d booked, and it was very clean. Overall, a really good rental experience.
I originally booked a gas car but they switched me to an EV, though it was an upgrade to a BMW X1. In winter it’s a bit annoying having to charge it every day, but the car itself was a big step up and overall the service was pretty good.
There are actually two Hertz counters at the airport. Go to the bigger one on the left directly opposite the exit. Super efficient service. I added a second driver on the spot, they didn’t push extra add-ons, just double-checked that my insurance coverage was sufficient.
Since we dropped the car off in another city, they couldn’t give us the model we originally booked. The trunk was tiny so we had to put two suitcases on the back seats and squeeze in.
Other than that, everything was pretty good.
Honestly, the whole city-center pickup at night was pretty stressful. No one contacted me even half an hour before the pickup time, so I had to shamelessly ask a few locals to borrow their phone and call the airport branch myself. I ended up waiting almost an hour before the guy finally showed up. He was actually really nice and the paperwork was quick, but the car I booked had an issue with the door lock, so they gave me a replacement that was pretty beat up all over, while the rental agreement stayed the same. It was dark, raining, and I was alone with this battle-scarred car—I was about ready to fall apart out there. On the bright side, the car drove really well; they upgraded me from a regular gas car to a hybrid, which saved a lot on fuel. The round trip to town A only cost about 28kr in gas, and even filling it up at the end stayed under 500kr. It was my first time driving alone on a road trip, and it turned into a pretty unforgettable experience.
Really happy with the whole trip, the car was brand new. Just a heads‑up: when we swapped cars the battery was under 70%, so they charged a fee. There’s no charging station at the airport, so make sure you recharge in advance.
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