Seamless, stress free and reliable.

At first, the staff admitted that I had prepaid all the fees and said they wouldn't charge me again. But I immediately received a notification that my credit card was being pre-authorized for $1000. When I asked them, they told me to call the headquarters. The headquarters staff on the phone said the car rental company hadn't received payment from the rental platform. I called the rental platform, and they told me they settle accounts monthly with the rental company, and assured me there wouldn't be double billing. But in the end, I was double charged! Although the rental platform eventually refunded my money, I lost time and suffered from the exchange rate disparity!

Not bad

Like: Brand new car in exelent condition, easy pickup and drop off procedure, no extra fees. Got what i expected

Dislike: The vehicle was not ready for me at the time of pick up. It had to be washed, cleaned and prepped for pick up before I could take it. The staff didn't even know they were supposed to have a truck rental ready for me.

Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.