Great reliable car and excellent speedy service from the counter staff

Very good. On the day of pickup, which happened to be the first day of a short holiday, the total wait time, including queuing and waiting for the car, was 2 hours. However, the car was in great condition and even larger than expected, so it was worth the wait.

Average, they automatically add all the extra services unless you ask.

Average service. They don't understand English and directly offer you everything.

I booked a Chrysler 300 (or similar), but at the AVIS counter, we were informed that the car Rent-a-Car booked for us wasn't of that class, and they showed us the system page. Therefore, they could only offer us a Chevrolet 4-seater or a similar model. The agent told us that if we wanted to get the Chrysler 300, we needed to pay for an upgrade, otherwise, we could only get a 4-seater. Although Rent-a-Car's customer service promised to handle this issue after our call, AVIS froze a portion of our card funds and later sent us a bill at the end of the trip...

Easy process, fast pick up and drop off, friendly staff

Fair prices, included all the important coverages,Easy process, fast pick up and drop off