Hertz is horrible

Very satisfied, both pickup and drop-off were very convenient.

Very satisfied

Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

Hardly any waiting in line. The service was excellent, and the staff was very friendly.

It took a little longer than normal because my rental was one-way and the car they gave me was privately owned. But they made it work and I got what I needed.

Much easier to use than the Hertz website, and reasonably priced compared to my other option in the area. I was charged exactly what I booked online.