They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

The reps in USA were not helpful. Called me the next day to tell me they couldn’t help —I had already had the car for 8 hours.

We are so happy with their service. The car was amazing. The deals we got was so good! We highly recommend it!

The staff at Routes was awesome. Our car did not have GPS and I had forgotten to bring a holder for my phone in order to use google maps. The person behind the counter went and found a holder for my phone to use during our trip. They also took the time to help us understand how to link our phone with the car etc. We definitely recommend Routes.

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

They were great

Shuttle pickup toke too long from airport. It was confusing to find OnRoutes shuttle for easyrentcars . Also tried to get refuel charge waived because we were exhausted from drive through storm sat April 27 but service person cannot cause of company policy so we had to go back out in bad weather and refuel and got stuck on way back to return car. this ruined my good feeling about this company.