The check in process should be shorter

Thrifty's return date/time was incorrect, resulting in an extra day's rental and corresponding fees.

The staff's attitude was indifferent, and they looked at customers with a sideways glance, clearly showing discrimination against Chinese people. They charged a $300 deposit when I paid with a card, but only returned $200 when I came back. Additionally, there was an unexplained $20 charge, which the bank confirmed was deducted by the rental company.

Excellent service. Quick service at check in and check out. Note that they charge $385 to your credit card upon check in instead of holding that amount like other companies, but it was refunded without problem within 4 business days after the car was returned.

Excellent. I needed a car seat organised for my toddler and easyrentcars organised it and communicated well with me during the whole process. It was easy to deal with easyrentcars.com. The price was also the most competitive.

Friendly staff and clean well kept car

Very easy to use and positive outcomes

The man we dealt with in the CBD on hindley st on Saturday 21st was exceptionally friendly and kind. Thank you

Price was great!