They tried to upsell additional insurance when picking up the car, but processed everything normally when I declined. The staff's attitude could be improved. The car was very new, possibly due to the pandemic and fewer customers. Returning the car was very quick.

Picked up the car at Los Angeles Airport. It was quite crowded, waited for about 20 minutes.

The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.

Great, many car options. Return was fast and they even helped with my luggage onto the shuttle bus. Nice.

Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry.
Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.