The rental store offered a free upgrade to the car, which was in excellent condition, having only driven 5300 miles. There was no pushy sales behavior. The car exchange store is very large, with many nearby gas stations offering reasonable prices. The return process was simple, and the airport shuttle bus goes directly to the international terminal, making it very convenient.

There's almost no queue, very few people.

They tried too hard to upsell. The staff lied about National not letting the car go into Canada, which I verified twice with other offices of National and the central phone number.

Like: Starting with the employee who handled the initial registration when collecting the vehicle (she was fantastic!), all the way through to the vehicle itself and finally the dropoff, I was extremely impressed and happy. Would rent from National every time.

Like: the support of the customer service agent (via email) and the desk representatives (despite arriving at 11:30 pm)
Dislike: n/a