The service attitude was excellent and very thoughtful. The queue arrangement was particularly reasonable.

There was not a single Corolla available. The self-service kiosk had a Chinese language option but I wasn't allowed to use it, and instead I was directed to the manual counter where they insisted on selling me insurance. The agent kept saying 'unfortunately' when I refused. As an experienced driver, I was very careful and made it safely through Los Angeles, San Francisco, and Las Vegas without any incidents.

Staff efficiency is low, it takes too long to complete the paperwork, please speed up the process; everything else is fine

The staff was quite enthusiastic. When renting the car, they asked if I needed road assistance insurance. I said no, and they didn't push further. Very satisfied!

Booked a mid-to-large SUV like Jeep Grand Cherokee or similar, but only had a Jeep Compass available. There were downgrades without price reductions and a lot of upselling, such as paying extra for upgrades, adding GPS, and extra insurance.