Not many people, barely had to wait in line, picking up the car was very smooth.

The service was pretty good

There are many customers renting cars. If you know how to use the self-service machine, you almost don't need to wait in line. I rented a Nissan Altima, which has average condition with over 30,000 miles on it. The car has a noticeable alignment issue and hasn't been well-maintained.

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.

I was forced to purchase an extended protection plan for $100.55 and was deceived into thinking it was mandatory in California.