Good

Waited an hour to pick up the car. They had a Grand Cherokee but didn't let us use it. In the end, we got a Cherokee.

Great, easy car selection, and the car was in excellent condition!

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

I was forced to purchase an extended protection plan for $100.55 and was deceived into thinking it was mandatory in California.