Alamo Los Angeles International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Dennis Hope

United States

Reviewed: Wed, Aug 24, 2016

About Alamo: 6.0 /10

Booked a mid-to-large SUV like Jeep Grand Cherokee or similar, but only had a Jeep Compass available. There were downgrades without price reductions and a lot of upselling, such as paying extra for upgrades, adding GPS, and extra insurance.

Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

1 days rental

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About Alamo: 10.0 /10

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Alamo

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Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Tue, Jul 25, 2017

About Alamo: 2.0 /10

We are 4 adults and 2 kids, and rented a 7-seater SUV on a car rental website. When we arrived at ALAMO in the USA, they told us the trunk space wasn't big enough and asked us to pay $490 to upgrade to a Dodge minivan. When we requested to see the car, they said none were available at the moment. We called the car rental website's customer service to negotiate, but the rental company's attitude was very impatient. Because we were pressed for time, we had to pay the $490. Including the ¥4152 paid on the website, renting the car for 6 days cost over ¥7000. We felt cheated!