Nice service and good car condition.

Although there were no staff to guide us upon arrival, we realized we were waiting at the domestic terminal side. However, it was very quick to get the car once we reached the pickup location.

Very satisfied. The airport counter service was professional and there was a shuttle service for car pickup, which was very convenient. The handover procedures were completed quickly.

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

Times is the closest rental car company to Okinawa Airport. The airport shuttle bus ride is only five minutes.

Ease for pick up and drop off Good service Good condition car rent

Nope