The pick-up and drop-off services are both good.

Overall service was satisfactory. However, the staff insisted on seeing a notarized document even though I told them my driver's license was in English. Thankfully, I had prepared one, or it could have been troublesome. The car was new, but the front cigarette lighter was broken, so I had to use the other one. This made the GPS power cord barely long enough, so I had to place it on the dashboard, where it kept falling off.

Salt Lake City Airport wasn't crowded; Alamo had relatively more people, unlike Hertz which had none. Overall, the efficiency was decent—waiting in line and picking up the car took about half an hour.

The staff was very friendly. Since the type of car we reserved wasn't available, they upgraded us for free. The car was in excellent condition!

Dislike: guy at the counter was very unprofessional and slow to be of help