The car wheels were shaking a lot, the car smelled like crap, the staff Was rude

The car rental was away from the airport. I purchased the additional insurance prior to renting the vehicle, but the service person insisted that it was not for full coverage and almost refused to rent until a purchased the additional insurance at the counter. We were unable to locate the gas door which was under the armrest on the door. We had to return the vehicle to the rental car return and go back to refill when showed how to open the gas door.

The windshield wipers were non functional. I was in a rainstorm driving blind. When I called to complain, Right Cars hung up on me and the lady was very rude.

Total scam artist at Right Cars. Would never book with them nor will i recommend them to anyone.

Need to be upfront with hidden fee's and required insurance.

The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.