The car wheels were shaking a lot, the car smelled like crap, the staff Was rude

The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.

Felt like I was cheated with the insurance. Didn't see anywhere where I had to drive my insurance. First time in 25 years I had to and then told my coverage was not enough. Will not ever use you again.

they have nt shuttle at 3 am for airport, we walked to hotel for called a taxi

Car not taken.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.