They provided a car with over 160,000 kilometers. Later, I had an accident and went to the hospital, so a friend had to return the car on my behalf. I tried coordinating with AVIS to waive the 3,745 THB penalty for not personally returning the car due to force majeure. However, their customer service acted like robots, repeatedly stating their manager disagreed, while refusing to let me speak directly with the manager.

Good experience overall, but I booked with full insurance, yet they said I only had basic insurance when picking up the car. Quite confusing.

The car had various scratches when picked up. Despite returning the car with a full tank, they charged an extra 300b.

There is a reception area right at the exit of Phuket Island Airport. A shuttle takes you to the rental office to pick up the car. After returning the car at the office, they also provide a ride back to the airport. It’s quite convenient.

Like: We got a automatic Toyota Komuter, it was big, spacious and comfortable!