Four years later, still worth reviewing. Actually got a Hyundai Tucson, a pretty good car with enough space. Drove it for 6000 kilometers. In Yellowstone, a bison even bumped it creating a dent. The Black uncle who inspected the car didn't even bat an eye.

It's so-so, the waiting time in line was quite long!

The service staff are extremely unprofessional. I rented a car for two days, misplaced a $600 GPS phone, and they charged me $1200. Finally, they admitted the mistake but didn't know when they'd refund me, nor did they apologize.

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

Very good. The front desk was very efficient, and there were no additional insurance sales. The car was nice as well, with a variety of vehicles to choose from. Highly recommended.