Fairly standard, in line with the company's reputation

Highly recommend!

The self-service process is cumbersome. It felt like I had to pay again after already paying. It's confusing.

The service was excellent, and the process was clear and smooth.

Used the Alamo "Skip the Counter" option which saves having to queue at the desk. Just go straight to the garage and pick the car you want from those available in your group. Needed to extend our rental for a couple of days due to unforeseen circumstances but this was easily arranged by phoning them.