かなり長距離走行だったので不安でしたが車両の状況はとても良かったです。

毎年この時期に学生と渡米しています。これまでのQEEQを使っていますが年々利用しやすくなりとても安心しています。今回は保険付き車両でしたのでとても安心でした。これからもQEEQを利用します。ありがとうございました。

Used a self-service machine, no queue. Staff proactively suggested certain fields could be left blank, saving time.

Good attitude

Alamo's shuttle bus was available not far from the airport, and it took about 15 minutes to reach the car lot. We queued up to complete the car rental procedures. At the counter, there was a dark-skinned man who looked like he might be Mexican. After verifying the documents, he asked if we wanted to buy insurance. Since we had already purchased full coverage when booking the car, we refused. He then claimed that the car we reserved was no longer available and recommended another car that would cost an additional $100 per day. We saw several Chevrolet Suburban SUVs, the type we reserved, parked in the lot, which made it clear that he was being difficult on purpose. After some arguments and taking photos of the cars in the lot, he reluctantly processed our rental.

Alamo and National share the same location, and the cars are interchangeable. At the self-service kiosk, you can print the contract in about 5 minutes, then take it and choose your car. We rented a luxury car and initially saw only a Volvo S80, which was nice but we were expecting something like a Cadillac. We asked the staff, and they kindly checked for us, eventually bringing out a freshly cleaned Infiniti QX60. It turned out to be perfect for long trips over the two weeks.