Picked up the car at Los Angeles Airport. It was quite crowded, waited for about 20 minutes.

At Los Angeles Airport, you need to take the Alamo shuttle bus, which takes about ten minutes. The process went smoothly, although immigration took a bit longer. The car rental procedure was easy and you could choose from cars in the same category. Luckily, after some deliberation, we chose a GMC SUV instead of the originally booked Grand Cherokee. Returning the car in Salt Lake City was super convenient. Follow the Rental Car Return signs at the airport, park the car, and an employee will scan the vehicle with a handheld device, and that's it!

The car seemed to have an electrical fault of sorts - we were worried it would break down a few times! The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them. They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.

Quick and easy customer services

the car I reserved was never there in the first place so I was quite frustrated because I was with my boy and pregnant at the sametime yet fortunately someone just dropped off very similar size vehicle of I reserved so I picked it up right away was content while driving (the one I reserved was grand cherokee one I drove was Nissan Murano) staff said there would be similar size vehicle out there in the first place but there was almost none until I pick up Murano