Extremely satisfied

I previously rented a car from this company in Thailand and had a great experience, so I'll continue to use them even if they're a bit more expensive. It's really good!

Quick and efficient service

Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.

The service was nothing special. Be sure to check the car thoroughly during pickup and take plenty of photos. QEEQ has difficulty managing its partner rental companies. I booked a Honda City (known as Greiz in China) but was given a Honda Jazz (known as Fit in China). I chose a sedan because I had a lot of luggage, otherwise I could have opted for a smaller hatchback. When I raised the issue during pickup, QEEQ and the rental company both insisted they couldn't change the car because it was in the same group. We managed to fit the luggage by folding the back seats, but if there had been four people traveling, it would have been impossible.