After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.

Very satisfied

They do not accept Chinese driver's license or notarized translation documents from domestic notary offices. They claim to only accept international driving permits.

We were misled, booked a Passat station wagon but ended up with a smaller, more fuel-consuming, less maneuverable 'American old car,' a Ford. We were told there were no other options and that changing cars would cost extra. Reluctantly, we eventually paid nearly twice as much to switch to a Mercedes GLC.

Like: Easy pick up, easy drop off. Very friendly and knowledgeable staff. I would like to mention Eddie and Nico at Alamo/Enterprise who were absolutely excellent, knew exactly what they were doing, personable and provided great customer service. An asset to the company.
Dislike: Car was dirty on inside and had chewing gum stuck on outside.