The car I got was a Kia, though I'm not sure about the specific model. I just picked a similar one since I had to fill in a model. The service staff was quite good, but this was the worst car I've rented in 20 rentals over the past two years. Their Corolla or equivalent models seem to be different from other companies, at least compared to the same category cars I've rented before. I asked for a replacement on-site, but the alternatives they provided were even worse, so I didn't switch. The car doors, trunk, and ignition all required a key. It had 50,000 miles, and there were many scratches on the car that weren't pointed out to me. I only noticed them the next day. If there are any disputes, I would definitely bring this issue up.

Quite satisfied.

Satisfied, defaulted to returning the car with less fuel, which is slightly more expensive than full fuel return.

Hire a Rav 4 for a ford which was okay but when driving the vehicle I had a issue where the car would shack I had to change the vehicle mid point of my hire

Check vehicles before giving cars

When I arrived, I was the only one there, no queues. The counter attendant was an Indian man with a very bad attitude. I was using a translated version of my Chinese driver's license, which is entirely in Chinese. He couldn't understand it and kept asking me various questions, including where my hotel was, my phone number, etc. I just asked why other rental stores didn't require this information, but this one did. He rudely replied that their system required it, and if I didn't want to provide the information, I could choose not to rent. It's totally fine to provide this information, but his attitude really upset me. It's the first time I've encountered such poor customer service at a car rental company.