Very satisfied, no complaints at all.

I took the documents provided by the car rental and got the keys at the counter very quickly. The car was a brand new Nissan SUV. We had a smooth seven-day road trip. As long as you refuel the car, the drop-off process took less than five minutes.

I clearly stated that I would return the car at 10 PM on the 31st, but there was no staff working at that time and nobody answered the phone. This caused me a lot of trouble.

Very good

Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.