Very satisfied

I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.

Upon reaching our destination, the staff mentioned that the insurance purchased through Zuzuche only covers basic incidents. In case of accidents involving injury to others, medical expenses are not covered, and we needed to buy an additional insurance which was almost as expensive as the rental itself. For safety, we had to purchase the extra insurance. Originally priced at 180 USD, it ended up costing 291 USD at checkout.

Affordable prices, relatively new cars. The pickup and drop-off locations are far from the airport, but there is a shuttle bus service.

This seems to be the most popular car rental company since its line had the most people. However, they are very efficient, and it didn't take long to get served.