Rented during the off-season, no waiting required, completed the formalities and picked up the car immediately. The car was not the model I reserved and was slightly smaller than expected. When returning the car, there was no staff in the office area, had to call someone to come and complete the return.

Great service experience

It's not just poor service; it's a scam. They don't accept Visa or MasterCard with the UnionPay logo, so you have to pay a high cash deposit. They arbitrarily change the vehicle model. During inspections, they deliberately distract customers and record numerous small flaws while hiding serious scratches, only to extort you when returning the car. I had an early flight, and the Chinese guy before me had to pay 50 euros because part of his front grille fell off without any collision. I was relieved to drive carefully, but then they pointed out a scratch near the right front bumper close to the ground and demanded 250 euros! It was clearly an old scratch, but they wouldn't listen to any explanation and told me to negotiate with the manager, who only comes in at 8:30 AM. My entire trip ended on a sour note because of this scheme. If such a rental company can be listed on your platform, it speaks volumes about your standards.

No Europcar desk at the airport. It took 2 phone calls to figure out who the Europcar associate was. Although agreement was for a car pick up with a full tank, the tank was 3/4 full. No instructions were given by the Europcar associate about drop off. I had to make one more phone call. The airport facilities are extremely poor and so is the on site service of Europcar.

NmA

Nothing

As always great