There is a self-service machine for car pick-up, very convenient. The car is also very new, and the return process was smooth.

Very satisfied

Renting a car at Los Angeles Airport is very convenient; you just need to show your passport, driver's license, and credit card for authorization. Returning the car is even easier: fill up the tank, go to the return point, and as long as there are no visible damages, you are good to go.

The staff didn't try to upsell additional insurance and even suggested cost-effective packages

The American rental process and efficiency are quite high, but due to peak times, the staff were busy selling insurance, resulting in a wait time of over an hour. We arrived at 4:30 PM and got the car close to 7 PM, which was quite exaggerated. Additionally, the pickup process was a bit chaotic as the car model differed from the order, and it wasn't clear if the car was in the same class. The external staff were few and couldn't provide a clear explanation. The car condition was just average; you have to pick one yourself. The return process was efficient. We arrived early, afraid of delays, but the return process was very fast.