My car rental experience at the Dollar counter at Newark Airport in New York was relatively smooth. Even though it was my first time renting a car in the U.S., and the service representative's English wasn't very fluent, it didn't affect the process. The staff was quite patient. Besides suggesting that I use an EZ-pass, there was no push for additional insurance. Overall, it was a good experience, which made me less cautious when renting a car in Orlando. The staff at Orlando Airport was evidently more sly, strongly recommending extra insurance. When I asked what it included, she mentioned it was for scratch protection, but later I discovered it was for PPP, ESP, Roadsafe, etc., none of which were related to scratch coverage. As it was too late to change, and the rental company's customer service was not available at that time, I had to accept it as a lesson learned.

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Explanations from Dollar attendant at pick up on additional insurance charges were minimal and rushed . Felt as if it was being quietly hidden . This left the whole experience "sour"

No value form Price drop protector this time. But online booking process was very easy with good deals

The car rental counter took exceptionally long, due in large part to the manager refusing to allow his staff to use vehicles in the system. Instead, he ran around outside "preparing" cars and the staff used a walky talky to communicate car information and selection. Plus, the manager was rude to his staff. His staff was quite personable and professional, despite being treated so poorly.

It took far too long (more than an hour) to get to the service counter to be issued a car. The car was fine except it seemed to have loud snow tires at the end of May. These made the ride a bit rough.

No worries- very smooth