Pickup and drop-off were both very convenient and fast! The car was in good condition!

The airport shuttle takes only 5 minutes to the rental company. The process on site is quick, just pick a car and go. Returning the car is even more convenient. Just drive in (with a full tank), and the inspection takes just a few minutes. Very convenient.

There was not a single Corolla available. The self-service kiosk had a Chinese language option but I wasn't allowed to use it, and instead I was directed to the manual counter where they insisted on selling me insurance. The agent kept saying 'unfortunately' when I refused. As an experienced driver, I was very careful and made it safely through Los Angeles, San Francisco, and Las Vegas without any incidents.

When picking up the car, I was allowed to choose freely. I saw a Corolla and asked if it was okay. The staff said it was. It felt like an upgrade. Very happy.

Communication was not smooth enough, the replacement car was not as good as the original one, and I had no choice, so it was quite confusing.