Simple and efficient

Waited for 3 hours, very upset

We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.

Although the procedures took a bit long due to the detailed explanation, the service was good. Car pickup and return went smoothly. The car was a new model with low mileage. No pressure to purchase additional insurance. English proficiency required was not too high. Pickup and return were right at the airport, which was very convenient. Highly recommended.

Excellent