The service was good, and picking up the car was quite convenient. However, the car wasn't very new, having already clocked 100,000 kilometers, but its condition was still acceptable.

The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.

Everything went smooth however counter staff demanded extra payment as for further insurance fee.

Just very smooth.