MELBOURNE CAR RENTAL REVIEWS

The pickup service was excellent, and returning the car was very quick. However, the overtime return fee is a bit expensive.

Just okay.

Good

I purchased full insurance from the rental company, so no deposit was required. The staff were very enthusiastic. It was a smooth car rental experience. Highly recommended.

Great! The car was really new, there was a shuttle service, everything was fine.

Excellent, the car pickup process was simple and the service efficient. There were no hidden sales tactics. I personally chose to upgrade to a Nissan X-Trail for $25 per day.

The vehicle is very new, the service is friendly, and the pickup and drop-off process is convenient.

They provided a relatively new Subaru Crosstrek. The vehicle was well-equipped, featuring CarPlay connectivity and LCC lane keeping, making the drive very effortless. It had decent power for a small SUV and looked stylish. However, the pickup location was no longer at the A1 parking lot southeast of the airport; it has moved to a farther place near Kmart Airport West. The store’s shuttle bus takes about 20 minutes, one way, to pick you up from the airport.

It seems to be the same company as Hertz, as the two stores are located right next to each other. There was no Golf model available when we picked up the car, so they showed us a hybrid 1.5T Toyota Corolla of the same class. It was a new car with only 20,000 km on it, and the driving experience was quite good, with the car in great condition. The front desk lady was very polite, and after we told her we had already purchased insurance, there was no upselling. Since the two of us had driver’s licenses from different cities, there was an additional driver fee of less than $40 total for five days. We were handed the car keys and taken to the designated spot to inspect the exterior of the vehicle. We took pictures and filmed a video around the car to check for any scratches, dents, chips, or other issues, which were recorded and reported to them immediately if found. Because we didn’t purchase the rental company’s insurance, we had to pay a security deposit of a little over $200 with a credit card. They informed us to return the car with a full tank of fuel and said to call them immediately if there were any issues. Then we were off and ready to go! After getting into the car, it took a bit of time to get familiar with everything. We used Google Maps for navigation, which worked well. Since the car had CarPlay, it was super convenient and we didn’t need to buy a phone holder. On the first two days, we drove to Melbourne city, where driving in the city center was slightly more complicated, especially at intersections where you sometimes need to make right turns from the far-left lane and wait for the horizontal traffic light to turn green. Over the next three days, we went to the Great Ocean Road via Geelong, and the drive was much more enjoyable. When returning the car, we followed the GPS to the airport, and as we neared the parking lot, we saw signs pointing to 'Car Rental'. Simply follow the signs, and you won’t go wrong.

It was an excellent car rental experience. The car provided was a diesel, which saved on fuel costs. The vehicle was in great condition, and I had no issues during the five days of use. The return process was straightforward, and the car rental location was easy to find, right in the rental area.

If you speak English, this car rental company is quite convenient. The service attitude is great. We rented cars twice and purchased full insurance both times. Returning the car was very easy—you just hand over the keys and can head straight to the airport. The deposit is refunded to your account in about three days. During our first rental, we got a brand-new Nissan that had only driven 1,600 kilometers. The second time, we were given a very old car with nearly 70,000 kilometers on it. However, the car was still fairly well-maintained, though it had numerous scratches. Fortunately, we purchased full insurance, so it wasn't an issue that they provided such a car. It was fine for driving in the city center, and there were no problems on the highway either. Highway tolls were charged through the credit card and were processed within approximately three days. Additionally, airport pickup is available, which is very convenient. Highly recommended.

I've used their service many times, very cost-effective, and sometimes there's even a chance for an upgrade, especially for SUVs. The process is clear.

When we picked up our luggage, we called the rental company, and a staff member drove a shuttle bus to pick us up. The pick-up point was easy to find following the instructions. The rental company is located a bit farther from the airport, but the car rental procedures were very quick, and they even upgraded us to a nearly new Mitsubishi Outlander! It was truly surprising. This car accompanied us on our three-day Great Ocean Road trip. When returning the car, the process was equally quick, and they also dropped us off at the airport. The overall experience was excellent, and we really appreciate the service provided by EverythingFleet.

Quick response and enthusiastic in meeting customer needs, overall extremely satisfied with the service.

Excellent, extremely satisfied!

It's okay, neither outstanding nor disappointing.

The shuttle bus was very convenient.

There are too many rules, a bit troublesome. I would rate it 7 out of 10.

No aggressive insurance selling, which was great. The information about needing a child seat that I filled out on QEEQ was passed along, and the seat was already installed in the car, so no extra waiting was needed. If you request a child seat on the spot, it might not be available. The car model was exactly what we wanted. Overall, it was a very pleasant experience!

There are several car rental companies, and this one has the least people, so no need to wait in line. It's very cost-effective and highly recommended.