It is evident that this is a professional car rental company, but the staff seemed a bit inflexible when handling issues.

While parking on the roadside, I damaged a tire. BUDGET charged my credit card twice, totaling over 6000 RMB. In Australia, replacing a tire costs less than 1000 RMB. Not sure how they determine their pricing, it's unreasonable.

We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.

The staff member was very helpful and explained everything clearly. The process was very simple. As I had bought third-party insurance from QEEQ, they provided extra explanations. Overall, it was a good experience. I wanted a brightly colored car, but they didn't have one. They recommended upgrading to a small SUV for $5 a day, which was great.

Very good