Compared to others, this company is the most cost-effective with full insurance included. No hard selling, plenty of counters at LAX, and fast service.

Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!

Good

This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles. We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient. However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.