Very satisfied, the car was in excellent condition, and they provided a new vehicle.

The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

I have been using this rental company for four years. Because I am familiar with them, I continue to choose their services.

The content to fill in for self-service car pickup is a bit much. Other than the inconvenience of input, it was generally okay.

A very reliable company with a large fleet of vehicles. Friendly staff and quick procedures. However, sometimes there are long queues due to the high number of customers.