Excellent service from the staff at Europcar. I was late in on a flight and they remained open for me. and upgraded me rather than send me to the far-away depot. They also facilitated me changing the details of my booking as my credit card had recently become out of date. Fantastic service all-around.

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Easyrentcars to countercheck with customers the big luggages size in advance. This will significantly reduce the car pick up time or any car change process (if involved).

Instead of having a Ford Focus I received a Citroen. The heating system was terrible, the windows were always fogging. The manual transmission was difficult to engage in proper gear. The heater was so noisy it was impossible to have a conversation.

Great customer service

Easy to use site

We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.