Average

Renting a car at Los Angeles Airport is very convenient; you just need to show your passport, driver's license, and credit card for authorization. Returning the car is even easier: fill up the tank, go to the return point, and as long as there are no visible damages, you are good to go.

There is a shuttle bus from the airport to the rental company, which is very convenient. There are multiple service counters at the car rental place, and the waiting time is short. The service is enthusiastic.

The service is average, and there is no Chinese support. I showed my U.S. driver's license but was told I had to use my Chinese driver's license, which I didn't understand. The vehicle was in poor condition, with a low mileage but constant strange noises, and a warning light remained on, making me uneasy. There was no service in the car pick-up area, and it took me a long time to find the car, which was inconvenient. I previously rented from Avis, and their service was better than Alamo's in many aspects. Today, I was also charged a $40 fine, of which $13 was Alamo's service fee.

Seriously impressed with the quality of service they offer.