The service attitude was good, but the staff did try to upsell insurance. Additionally, the place to complete the paperwork was different from the car pickup point. The staff repeatedly reminded me to return the car with a full tank, but the car I received was not fully fueled. Later, the rental company refused to refund the extra fuel I had added, but it was the rental platform that compensated me. I recommend everyone to take clear photos and ensure the fuel levels match at both pickup and return—don't blindly trust this rental company's full tank return policy.

Good service and friendly attitude.

There were quite a few people in line to get the car.

On the second day of the rental, the car's battery had issues. We went directly to the counter by taxi. The staff there were very indifferent, gave us a phone number, and told us to deal with it ourselves without offering any further assistance. This kind of situation is unlikely to happen in our home country.

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour