The rental process was simple and the car was in great condition. The young man handling the pickup suggested upgrading to a full-size SUV based on our luggage, and this decision definitely enhanced our driving experience. The only drawback was that no one introduced the car's features and operations at pickup. As it was our first time driving a full-size American SUV, we were not familiar with many buttons and operations. Fortunately, after some exploration, we managed to understand them and had no issues during the entire trip.