The car pickup process was self-service. We added roadside assistance insurance, printed the receipt, and picked up the car ourselves. It was very convenient. At the entrance, we scanned our documents, checked the driver's license and its translation. For the car return, we had originally planned to return it at the airport, but a phone call confirmed that we could change to the Union Square location for free, which was great since our hotel was at Union Square. The service was very good with no extra charges.

All great, smooth and efficient

All worked well and appreciated the facility to keep checking price changes that saved us almost £200

Only downside was that the shuttle upon arrival took over 30 minutes to pass by and pick us up. But that seemed to be an issue that day and I did get an upgrade.

Really good and I would book again.

The car developed a tyre problem after 2weeks so we returned it to another Alamo outlet and swapped it for another car without any issues. Good customer service.

Like: I was very satisfied with the rental. I had wanted a red car but the white Buick Cascada convertible was a great choice. My family and I had a wonderful time.
Dislike: I did not like the 45 min wait in line and that I could not use my atm card.