great!

Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.

East Coast car rental company provides good service.

The cars are relatively new, the procedures are simple, and the prices are very affordable. Although they don't have a branch at the airport, they offer free shuttle service, so it's not really inconvenient.

The car was relatively clean and tidy.

Very quick pickup and prompt travel from and to the airport.