They charged extra for the refueling service and were unreasonable when questioned.

The staff in Barcelona had a poor attitude, didn't go through the handover procedure, and handed the car to us with an empty fuel tank.

I want to highlight this issue: I reserved an automatic car, but when I arrived at the store they told me only manual cars were available. Fortunately, I can drive a manual, otherwise, my trip would have been ruined! Driving a manual car on European hills is extremely dangerous!! The language barrier added to the frustration as the store didn't offer a partial refund. It took two months to resolve it through the app after returning home!! If I had known this would happen, why would I book so early? I had already paid in full, and they didn't reserve the car for me! It's really poor service.

The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

Service is acceptable.