The staff were very kind and upgraded our vehicle for free when they saw we had a lot of luggage.

When returning the car, the staff mistakenly identified pre-existing minor defects on the old car as scratches. The issue was resolved after the store manager inspected the vehicle and withdrew the claims.

Booked a Ford, got upgraded to a Mercedes. Awesome! But the service attitude was just so-so. Our drop-off time was 1:00 PM, but we rushed to get there before noon in case they closed. The nearby construction made it hard to find the parking lot. We temporarily parked in front of the store and were told to wait, and then they just closed the door. Maybe this is how they treat Chinese customers abroad. We still haven't confirmed the final charges; the efficiency is quite disappointing.

The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.

Average service with pressuring customers. They did not acknowledge the insurance bought on the rental platform, causing us to spend an extra 200 euros on insurance. They mentioned it was optional, but in case of an incident, even with other insurance, they would still charge us.