Service was quick and there was no push to buy insurance.

Impressed by American car rental service! They didn't even check when I returned the car, totally trusted me, and it felt great!

The service was enthusiastic and patient, even though communication was difficult due to language barriers. They explained insurance costs but did not push any recommendations or charge unnecessary fees.

Standard level of service

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.