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Live chat Email us Service Code: 5085028171
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Reviewed: Tue, Oct 24, 2017
About Aucar: 2.0 /10
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

Relevant Reviews on Aucar Aucar Mel airport

Coral Edward

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Reviewed: Fri, Aug 16, 2024
About Aucar: 10.0 /10
Great car rental experience.
About QEEQ: 10.0 /10

M.TEI

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Medium SUV | Jeep Grand Cherokee Guaranteed model
Reviewed: Thu, Aug 15, 2019
“Best rental service ever”
About Aucar: 10.0 /10
The car exceeded our expectation. Even though we broke down in a small town, they were really quick to replace the car with a good replacement. It was a quick pick up and drop off service. I will definitely go back to them for my next trip.
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Faris Nsm

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Large SUV | Ford Territory 7 Seats or similar
Reviewed: Tue, Jul 30, 2019
About Aucar: 4.3 /10
Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.
About QEEQ: 8.0 /10

B.Hamilton

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Mini Van | Hyundai Imax 8 Seats or similar
Reviewed: Sat, May 4, 2019
“Read the small print.”
About Aucar: 7.3 /10
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G.Keygan

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jan 5, 2018
“Enjoyed everything.”
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Like: Just to spend time with family.
Dislike: Hot one day,cool the next.

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