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Live chat Email us Service Code: 3825700219
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Reviewed: Tue, Oct 24, 2017
About Aucar: 2.0 /10
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

Relevant Reviews on Aucar Aucar Mel airport

Bradley Jefferson

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Reviewed: Sat, Jan 4, 2025
About Aucar: 10.0 /10
Very satisfied, upgraded the car model for an additional fee, smooth communication.
About QEEQ: 10.0 /10

S.Lee

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Medium SUV | Hyundai ix35 or similar
Reviewed: Sun, Mar 22, 2020
“Good bargain”
About Aucar: 8.3 /10
Car was a little old and not completely clean but generally in acceptable condition.
About QEEQ: 10.0 /10

D.Hudson

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Full Size | Nissan Altima or similar
Reviewed: Tue, Oct 22, 2019
“Awful”
About Aucar: 7.3 /10
When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it! Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15

Mrs Ng

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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Jul 23, 2019
About Aucar: 10.0 /10
The car is new and clean. the staffs are nice, Can speak in Chinese and English. Highly recommend.
About QEEQ: 10.0 /10
Good and easy to book cars, highly recommend

L.Koh

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, Jun 26, 2019
“Easy & simple process.”
About Aucar: 10.0 /10
Friendly staff, helpful. Assigned big sedan instead of mid size SUV (which still in progress of cleaning). Good interior space.
About QEEQ: 10.0 /10
User friendly, easy for booking.
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