There is a self-service machine for car pick-up, very convenient. The car is also very new, and the return process was smooth.

The queue time was too long.

Second time renting from this company, very convenient!

Communication was not smooth enough, the replacement car was not as good as the original one, and I had no choice, so it was quite confusing.

We were informed at pickup that we had to confirm the order at the self-service machine. The good thing was that the machine had a Chinese language option. However, for some reason, it would log out halfway through inputting the information, so it took nearly 40 minutes to complete. This was quite frustrating. Everything else was fine, and although the staff couldn't help much, they were very polite.