Wrong car, grumpy and abrupt service

Wrong car, it was a budget Dacia estate car that was way under powered, not a corsa hatch (or similar)that I was expecting. Our flight was delayed slightly which made us land at 9.45pm, I called the office immediately and asked if they will hang on until we could collect our bags, the guy replied with maybe, maybe not because out of hours finishes at 10pm. So this caused a lot of unnecessary stress at that particular time. When we got to the office he was telling us to hurry up and get the transaction done, not professional at all. It was only after this that the assistant (who was very pleasant) showed us our car for the week, we didn’t have the time, energy or patience to complain about not having the correct vehicle at that particular time as we had had a long days travelling and we still had a 2 hour drive ahead of us. I still don’t know if I have over paid for the car as I was given Dacia instead of the corsa, and I know he charged me £50 instead of the stated £45 for cross border papers. Not happy at all....

Platform is decent, just need the end users to have a better experience and the correct car.